Where to find your nbn® AVC ID

From 18 April 2025, if you want to transfer your nbn® service to another provider, you’ll need your nbn® AVC ID. An nbn® AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.

nbn® AVC IDs are required by the Australian Consumer and Media Authority (ACMA) to help regulate nbn® service transfers, making them more accurate and secure.

Where should I look for my number?

You’ll find your nbn® service ID in at least one of these places:

• On your invoice/bill
• In your nbn® provider’s customer web portal or app
• Through a web chat with your nbn® provider

If you have an Vodafone service, your nbn® AVC ID is on your invoice. In the Internet or Broadband section, look for “Access Service ID (AVC ID)” listed next to your nbn® plan.

Locate your AVC ID with your current provider

You may find your current provider's instructions for locating your AVC ID on these pages:

• Amaysim
• Aussie Broadband
• Belong
• Dodo
• iiNet
• iPrimus
• Mate
• Maxo
• More Telecom (Search "AVC ID")
• Optus
• Tangerine
• Telstra
• TPG
• Solitary Technology
• Swoop

Still can’t find your nbn® AVC ID? Contact your current nbn® provider and they can help you locate it.